Refund Policy
DAMAGES AND ISSUES
For defective, damaged, or incorrect orders, please contact us immediately within 7 days upon receipt and attach photos and complete unboxing video of the items you received so that we can evaluate the issue and make it right ♡
RETURNS AND EXCHANGE
We accept returns and exchange within 7 days upon receipt, provided that:
The product to be returned and exchanged is unused and is in its original packaging with no signs of damage or alteration; and
The product to be returned and exchanged has either the same price or a lower price than the new items to be exchanged.
The customer is responsible for the cost and risk of the returning the products to us. To make a return and exchange an item, please be guided by the steps below:
Please email us at theshopphp@gmail.com with the following:
-Subject: RETURNS AND EXCHANGE – ORDER #0000
-Body: Order number and/or order name; reason for the return and exchange; new item you wish your order to be exchanged with.
-Attachments: Photos of the item you wish to return and exchange for proof that it is still unused and is still in its original condition.
Securely wrap the item to be returned and exchanged with thick bubble wrap or with any other material that will prevent any damages in transit. Please note that we will not accommodate any returns and exchange if we receive damaged items due to transit.
After wrapping the item, send us photos of it on the same email thread for proof that it was securely wrapped.
Please wait for our response as we will coordinate with you on where to send the item.
After receiving our shipping details, please go to your preferred courier to send the item back to us. Please note that all shipping expenses will be shouldered by the buyer.
After shipping out the item, please send us the tracking number on the same email thread.
Once we receive the item, we will immediately inspect it and coordinate with you.
Upon approval, we will then proceed with the exchange. If the new selected item/s are of the same price, you will only have to pay the minimum shipping fee of P100 prior to shipment. Please note that the shipping fee is subject to change depending on your location. If the new selected item/s have a higher price, the additional price will be added on top of the shipping fee. Please note that we cannot accommodate lower priced returns and exchange as the previous order can no longer be modified and refunded in our system.
Once finalized, please settle the payment via GCash or Bank Transfer to BDO and send us a screenshot of your proof of payment on the same email thread.
Upon settling the payment, we will ship out the new item to you within 1 to 2 working days.
REFUNDS
All our items are nonrefundable. However, we do accept returns and exchange of items that are of the same price or higher. Please see the section above for the Returns and Exchange Guidelines.
Shipping Policy
SHIPPING FEES
Free Shipping
for orders over PHP 999
Standard Shipping Fee of PHP 100
for orders PHP 999 and below
SHIPPING SCHEDULE
We ship out orders every MTWFS via J&T Express / Flash Express (depending on availability).
ESTIMATED DELIVERY TIME
2-3 days preparation time
1-3 days within Luzon
4-5 days Outside Luzon
Please note that this is only the ESTIMATED delivery time as we do not have control over the exact delivery dates of our courier. Possible delays may also occur due to holidays, inclement weather, other unforeseen events, and/or the implementation of community quarantine which limits transportation and mobility.
The selected courier will notify you via text message or phone call before they deliver your item, so please ensure that the correct cellphone number is provided upon checking out. Also ensure that the provided number is always reachable.
TRACKING MY ORDER
Please send us an email or message us on our facebook page to request your tracking number.
Thank you for your order!
Your order has been processed and we will ship your order in 24 hours. Please be aware of our text our call about your order.
Confirmation & Receipt:
Full Name:
Phone Number:
Address:
{{full_name}}
{{phone_number}}
{{address}}
Order:
{{product}}
ORDER FORM
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PLACE ADD ONS
Thank you for your order!
Your order has been processed and we will ship your order in 24 hours. Please be aware of our text our call about your order.
Confirmation & Receipt:
Full Name:
Phone Number:
Address:
{{full_name}}
{{phone_number}}
{{address}}
Order:
{{order}}
100.000đ
200.000đ
(Còn 345 sản phẩm)
Số lượng
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